Discover
Map the journey, bottleneck, existing stack, constraints, and success signal.
SERVICE SYSTEM
AI Reputation & Sentiment Management
Reputation and sentiment monitoring that routes what matters to a named owner instead of an unwatched inbox.
Expected outcomeFeedback becomes a process, not a surprise.
WHERE THIS HELPS
The problem this system solves.
Reviews, mentions and support complaints arrive across a dozen surfaces, and the ones that need a fast human answer look identical to the ones that do not. Most teams either watch everything badly or watch nothing.
DigLab sets up monitoring across the channels that actually affect your business, classifies what arrives, and routes the exceptions to a person with a response window. The rest is summarised so patterns show up before they become a trend.
CAPABILITIES
What this system can include.
Final scope follows the workflow and the result—not the number of tools. We keep the boundary visible before implementation begins.
- Review and mention monitoring setup
- Sentiment and theme classification
- Escalation rules and response ownership
- Response templates with human approval
- Review request and follow-up workflows
- Recurring issue reporting
- Competitor and category tracking
- Publishing verified proof on-site
GOOD FIT
Worth a conversation when…
If more than one of these is true, this is usually the strongest first system to build.
- Negative feedback is found late, by accident
- Nobody owns the response window for reviews
- Positive feedback is never collected or reused
- Recurring complaints are not visible as a pattern
START TO FINISH
A clear delivery path.
Architect
Define the smallest useful system, account ownership, integrations, and test plan.
Build & prove
Implement in stages, test the critical journey and failure paths, and show working evidence.
Handover & improve
Document the system, train owners, monitor real use, and prioritize measured improvements.
PROOF & HANDOVER
What you receive.
Timelines and pricing depend on verified scope. Focused integrations can take one to two weeks; larger connected systems commonly take four to twelve weeks after discovery.
- A written system plan and agreed scope
- A working deliverable in customer-owned or clearly defined accounts
- Test evidence for the critical journey and failure paths
- Documentation, training, and a named handoff boundary
RELATED READING
Before you brief this in.
START WITH THE SYSTEM
Show us the work that should run better.
We will help identify the strongest first system, the tools it should connect, and the safest path to launch.